jdmax Privacy Policy

1.1 This Privacy Policy ("Policy") describes how jdmax ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes the personal data of individuals ("Players", "you", "your") who access or use the jdmax online gaming platform available at jdmax.cam, including all associated products, services, and features.

1.2 This Policy applies to all personal data collected through: your registration and use of a jdmax Account; your participation in any jdmax game, tournament, or promotion; your interactions with jdmax customer support; your browsing and navigation of the jdmax website; and any other interaction between you and jdmax in connection with the platform.

1.3 This Policy should be read together with jdmax's Terms & Conditions and Responsible Gaming Policy, both of which form part of your overall agreement with jdmax.

1.4 By registering for a jdmax Account or using any jdmax service, you acknowledge that you have read and understood this Policy and that you consent to jdmax processing your personal data as described herein. If you do not agree with this Policy, you should not register for or use the jdmax platform.

2.1 For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules, jdmax is the Personal Information Controller (PIC) in respect of the personal data collected through the jdmax platform.

2.2 jdmax has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Policy. The DPO may be contacted through the following channel:

• Email: [email protected] (subject line: "Data Protection — DPO Enquiry")

jdmax's Data Protection Officer will respond to all privacy-related enquiries within a reasonable timeframe, typically within 15 business days of receipt.

3.1 Registration Data. When you create a jdmax Account, we collect the following personal data:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Philippine mobile phone number;
• Username and encrypted password;
• Preferred currency (Philippine Peso, PHP).

3.2 KYC Identity Verification Data. To comply with PAGCOR requirements and the Anti-Money Laundering Act (AMLA), jdmax collects identity verification documents, which may include:

• Government-issued photo identification (PhilSys National ID, UMID, driver's licence, or Philippine passport);
• Proof of address (utility bills, bank statements, or barangay clearance);
• Selfie or biometric photograph for identity matching purposes;
• Source of funds declaration for accounts above specified transaction thresholds.

3.3 Financial Transaction Data. We collect records of all deposits and withdrawals processed through your jdmax Account, including payment method identifiers (e.g., masked GCash number, BPI account reference), transaction amounts, timestamps, and transaction status.

3.4 Gaming Activity Data. We collect records of all gaming activity on the jdmax platform, including games played, bet amounts, outcomes, session durations, and responsible gaming tool usage. This data is used for regulatory compliance, dispute resolution, and platform improvement.

3.5 Technical & Device Data. We automatically collect certain technical data when you access the jdmax platform, including: IP address; device type, model, and operating system; browser type and version; unique device identifiers; time zone and language settings; and pages visited, click paths, and session durations.

3.6 Communications Data. We retain records of communications between you and jdmax support, including live chat transcripts, email correspondence, and any feedback or complaint submissions.

jdmax collects personal data through the following means:

• Directly from you — when you register for an Account, complete KYC verification, make deposits or withdrawal requests, use responsible gaming tools, or contact jdmax support;
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies as you navigate and interact with the jdmax platform;
• From third-party service providers — including identity verification agencies, payment processors (GCash, Maya, BPI, BDO, etc.), and fraud detection services, to the extent necessary for platform operations and regulatory compliance;
• From regulatory and law enforcement sources — where required by PAGCOR, the AMLAC, the National Privacy Commission, or other applicable Philippine authorities in the lawful performance of their functions.

jdmax processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

jdmax uses the personal data we collect for the following purposes:

• Account creation and management — to register your jdmax Account, verify your identity, maintain your Account profile, and manage your Balance;
• Service delivery — to enable access to jdmax games, process bets, calculate and pay out winnings, and deliver all platform features and functionality;
• Payment processing — to process deposits via GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other accepted Philippine payment methods, and to process withdrawal requests to your verified account;
• Identity and age verification — to confirm that you are who you say you are and that you meet the mandatory 21+ age requirement imposed by PAGCOR;
• Fraud prevention and security — to detect and prevent fraudulent activity, unauthorised account access, money laundering, collusion, and other prohibited conduct on the jdmax platform;
• Responsible gaming compliance — to implement and monitor deposit limits, session controls, cooling-off periods, and self-exclusion requests; to identify players who may be displaying signs of problem gambling; and to fulfil our obligations under PAGCOR's responsible gaming framework;
• Regulatory compliance — to fulfil jdmax's obligations under PAGCOR guidelines, the Anti-Money Laundering Act, and all other applicable Philippine laws and regulations, including mandatory reporting of suspicious transactions to the AMLAC;
• Customer support — to investigate and resolve account queries, payment disputes, game complaints, and other support requests submitted through live chat or email;
• Platform improvement — to analyse usage patterns, identify technical issues, and improve the jdmax platform's performance, design, and game offering for Filipino players;
• Marketing communications — to send promotional emails, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw this consent at any time.

7.1 jdmax does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes.

7.2 jdmax may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:

• Payment service providers — GCash, Maya, GrabPay, BPI, BDO, Metrobank, UnionBank, InstaPay, PesoNet, and other providers, to process deposits and withdrawals on your behalf;
• Identity verification providers — accredited KYC and AML compliance service providers engaged to verify player identities and screen against watchlists as required under Philippine law;
• Game providers and technology partners — providers of live dealer platforms (including MG Live and W Live studios), slot game engines, bingo systems, and sports betting platforms integrated into jdmax, to the extent required to deliver gaming services;
• Cloud and hosting infrastructure providers — data centres and cloud computing providers that host the jdmax platform and its databases, subject to appropriate data processing agreements and security standards;
• PAGCOR — as the regulatory authority for Philippine gaming operations, PAGCOR may require access to player data in the exercise of its supervisory and enforcement functions;
• Anti-Money Laundering Council (AMLAC) — jdmax is required by the AMLA to report covered and suspicious transactions to the AMLAC. Such disclosures are made pursuant to legal obligation;
• Philippine law enforcement and courts — where required by valid legal process, court order, or lawful demand from an authorised Philippine government body;
• Professional advisers — lawyers, auditors, and compliance consultants engaged by jdmax, subject to professional confidentiality obligations.

7.3 Where jdmax engages third-party processors who access your personal data, we require them to process data only on jdmax's documented instructions, to implement appropriate security measures, and to comply with applicable Philippine data protection law.

8.1 The jdmax platform uses cookies and similar tracking technologies (including web beacons and session tokens) to operate platform functionality, maintain your logged-in session, and analyse platform usage.

8.2 The following categories of cookies are used on the jdmax platform:

• Strictly necessary cookies — essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without preventing your use of the platform.
• Functional cookies — remember your preferences such as language settings, game lobby view, and responsible gaming limit settings to personalise your jdmax experience.
• Analytical cookies — collect anonymised or pseudonymised data about how players navigate the jdmax platform to help us improve usability, performance, and game delivery. Data collected is aggregated and does not personally identify individual players.
• Security cookies — used to detect and prevent fraudulent activity, detect bot traffic, and protect Account integrity.

8.3 You may manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect certain features of the jdmax platform but will not prevent access to core gaming functions.

9.1 jdmax implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, accidental loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jdmax platform;
• Encryption of sensitive data at rest in jdmax's databases, including password hashing using industry-standard cryptographic algorithms;
• Two-factor authentication (2FA) available to all Players to secure Account access;
• Regular security assessments, penetration testing, and vulnerability scanning of jdmax systems;
• Access controls restricting internal access to personal data to authorised personnel on a need-to-know basis;
• Firewall protections, intrusion detection systems, and DDoS mitigation for platform infrastructure;
• Automated login attempt monitoring and account lockout mechanisms to prevent unauthorised access;
• Secure disposal of personal data when retention periods expire.

9.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, jdmax will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by the Data Privacy Act and NPC Circular No. 16-03. Affected Players will be notified without undue delay where the breach poses a high risk to their rights.

10.1 jdmax retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable Philippine law. The following general retention periods apply:

10.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data subject's identity.

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jdmax. To exercise any of these rights, contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Rights Request".

10.2 Response Timeframe. jdmax will respond to all privacy rights requests within 15 business days of receipt. Where requests are complex or numerous, jdmax may extend this period by up to a further 15 business days, notifying you of the extension and the reason. Rights requests are provided free of charge, except where requests are manifestly unfounded or excessive.

10.3 NPC Complaints. If you are not satisfied with jdmax's response to your privacy rights request or believe that jdmax is processing your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12.1 The jdmax platform is strictly restricted to individuals aged 21 years and above, as required by PAGCOR regulations governing online gaming in the Philippines. jdmax does not knowingly collect personal data from individuals under the age of 21.

12.2 If jdmax becomes aware that personal data has been collected from an individual under the age of 21 without parental consent and in contravention of PAGCOR's minimum age requirements, jdmax will take immediate steps to delete that information and close the associated Account.

12.3 If you are a parent or guardian and believe that your child or ward has registered for or accessed jdmax, please contact jdmax immediately at [email protected]. We will investigate promptly and take appropriate action.

13.1 Certain third-party service providers engaged by jdmax (including game platform providers and cloud infrastructure partners) may process personal data outside of the Philippines. Where such cross-border transfers of personal data occur, jdmax takes the following steps to ensure adequate protection:

• Entering into data processing agreements with receiving parties that impose data protection standards equivalent to or exceeding those required under the Data Privacy Act of 2012;
• Conducting transfer impact assessments where required, to evaluate the protection afforded to personal data in the recipient jurisdiction;
• Restricting cross-border transfers to countries or organisations that the National Privacy Commission has determined provide an adequate level of protection, or where appropriate safeguards are in place.

13.2 Transfers of personal data to PAGCOR and the AMLAC are conducted entirely within the Philippines and are subject to Philippine law.

14.1 jdmax reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. All updates will be published on this page with a revised "Last Updated" date.

14.2 Where changes to this Policy are material — meaning they affect your rights or the way jdmax processes your personal data in a meaningful way — jdmax will notify registered Players via email to their registered address and/or through a prominent notice on the jdmax platform, at least 14 days before the updated Policy takes effect.

14.3 Your continued use of the jdmax platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with an updated Policy, you should close your jdmax Account before the update takes effect.

15.1 For any questions, concerns, or requests relating to this Privacy Policy or jdmax's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject line: "Data Protection Enquiry" or "Privacy Rights Request" as appropriate
• Live Chat: Available 24/7 inside your jdmax Account for general account and platform queries

15.2 If you are not satisfied with jdmax's handling of a privacy complaint, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection matters under the Data Privacy Act of 2012.